Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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ServiceNow

Empowering Organizations with Streamlined Digital Workflows

DarkTig’s team of seasoned ServiceNow experts boasts a deep understanding of the platform and a proven track record of delivering transformative solutions across various industries. We specialize in implementing, customizing, and integrating ServiceNow modules to optimize workflows, enhance efficiency, and drive business value.

IT Service Management (ITSM)

Streamlined IT operations with ServiceNow ITSM modules

for incident, problem, change, and service request management.

Implemented ServiceNow
Service Catalog

for centralized service requests, Knowledge Management for self-help resources, and CMDB (Configuration Management Database) for tracking IT assets.

IT Business Management (ITBM)

Enhanced IT infrastructure visibility

and proactive management with ServiceNow ITOM modules, including event management, operational intelligence, and cloud management.

Utilized ServiceNow Discovery

for automated asset discovery and Service Mapping for understanding service dependencies.

IT Business Management (ITBM)
Aligned IT with business goals through ServiceNow ITBM modules like project portfolio management (PPM), demand management, and resource management.

Leveraged ServiceNow Financial Management to track and manage IT spending.
Customer & Employee Service Management
Elevated customer service with ServiceNow CSM modules for case management, knowledge bases, and self-service portals.

Deployed ServiceNow Virtual Agent for AI-powered support, and streamlined HR processes with HRSD modules and a unified Employee Service Center.
Security & Governance
Strengthened security posture with ServiceNow SecOps solutions for incident response, vulnerability management, and threat intelligence, integrating with various security tools. Implemented ServiceNow GRC solutions to manage policies, risks, and compliance, utilizing Policy and Compliance Management modules.

Additional Expertise

01

Connected ServiceNow with other enterprise systems (ERP, CRM) using IntegrationHub and APIs, while automating workflows with Flow Designer and Orchestration.

01

Integration & Automation

Integration & Automation
02

Built tailored applications on ServiceNow using Studio and App Engine to address unique business needs.

02

Custom Development

Custom Development
03

Managed ServiceNow upgrades and provided ongoing support, ensuring optimal performance and leveraging new features.

03

Platform Management

Platform Management
04

Implemented Performance Analytics for real-time insights and reporting, enabling data-driven decision-making and continuous improvement.

04

Data-Driven Improvement

Data-Driven Improvement
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