Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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engitech@oceanthemes.net

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Salesforce

Driving Growth and Efficiency Across Business Functions
Sales
Optimization
Enhanced Customer
Service
Data-Driven
Marketing
Community
Building
Extending Capabilities

1. Sales Optimization

Sales Cloud Implementation

Successfully deployed Salesforce Sales Cloud to streamline sales processes, including lead management, opportunity tracking.

Customizations

Tailored Salesforce Sales Cloud features, such as lead scoring and sales forecasting, to align with unique business needs.

Integration

Integrated Sales Cloud with email and calendar systems for seamless communication and scheduling, boosting sales team productivity.

2. Enhanced Customer Service

01
Service Cloud Implementation
Deployed Salesforce Service Cloud to deliver exceptional customer service experiences through efficient case management, omni-channel routing, and self-service options like knowledge bases and community forums.
01
Enhanced Support Efficiency
Implemented features like case deflection, automated routing, and agent productivity tools to streamline support operations and improve customer satisfaction.

3. Data-Driven Marketing

01
Marketing Cloud Implementation
Leveraged Salesforce Marketing Cloud to automate marketing campaigns across multiple channels, including email, social media, and mobile.
01
Personalization
Utilized CRM data integration to deliver personalized marketing messages, improving engagement and conversion rates.
01
Analytics and ROI Tracking
Employed Marketing Cloud analytics to track campaign performance, measure ROI, and optimize marketing strategies.

4. Community Building and Engagement

Community Cloud Implementation
Community Cloud Implementation
Deployed Salesforce Community Cloud to create branded online communities for customers, partners, and employees, fostering collaboration, knowledge sharing, and brand loyalty.
Customization
Customization
Tailored community portals with personalized content, user profiles, and collaboration tools to enhance the user experience and encourage active participation.

5. Extending Salesforce Capabilities

01
AppExchange Integration

Leveraged the vast Salesforce AppExchange marketplace to extend platform functionality with pre-built applications for document management, project management, data analytics, and more.

02
Salesforce CPQ

Implemented Salesforce CPQ to streamline the quote-to-cash process, ensuring accurate pricing, product configurations, and faster proposal generation.

03
Einstein Analytics

Utilized Salesforce Einstein Analytics to provide advanced analytics and AI-driven insights, enabling data-driven decision-making and intelligent automation.

04
Custom Development

Developed custom applications and components on the Salesforce Platform using Apex, Visualforce, and Lightning Components to address unique business requirements.

05
Salesforce Mobile

Implemented Salesforce Mobile solutions to provide on-the-go access to CRM data and functionality, improving field sales productivity.

06
Data Migration and Upgrades

Managed complex data migration projects and platform upgrades, ensuring data accuracy, integrity, and minimal disruption to business operations.

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